Leroy Merlin Customer project

The store at the center of the community

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Services
  • Motion design
  • Design & Design
  • Development
  • Integration with SI, CRM and SSO
Brief

Gathering a community around a store to connect customers and sellers is one of the objectives of the Leroy Merlin community of Tourcoing. The exchange, sharing around DIY projects are part of the topics on the community.

Newsfeed

The Leroy Merlin community favors the use of the news feed. The users of the community are free to post their desires, opinions, questions ...

Newsfeed
Newsfeed
Listing of groups
Listing of groups
Discussions in each department

The discussion groups allow the users of the community to find answers to their questions in a space dedicated to a defined theme. In order to structure the information, each department has its own discussion group. A salesperson is affiliated with each department and can post or answer questions as an expert on the topic.

Expert profiles

As in store, expert vendors in their department are there to advise users. It is easy to recognize a seller on the platform, salespeople have a badge on their avatar and a tagline informing the department they work in. Community members can then publicly interact with each vendor and ask them questions...

Seller's profile
Seller's profile
Motion design

To complete the launch of the platform, an animated video presenting the main features has been produced.

Promotional video
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